Last updated: September 1, 2026
At a glance
- Free standard shipping on US orders over $99.
- Orders placed before 1 pm PT (Mon–Fri) are dispatched the same business day.
- Every order is sent with tracking.
- Surfboards ship in reinforced, eco-friendly packaging.
1. Shipping within the United States
| Service | Delivery time | Cost |
|---|---|---|
| Standard | 3–6 business days | $7.95 · Free over $99 |
| Express | 1–2 business days | $19.95 |
| Surfboard freight | 4–8 business days | Free on boards over $299 (contiguous US) |
| Alaska, Hawaii & territories | 6–12 business days | Calculated at checkout |
2. International shipping
We ship accessories, wetsuits and wax to most countries worldwide. Surfboards can be shipped internationally on request — please contact us for a quote.
| Region | Delivery time | Cost from |
|---|---|---|
| Canada & Mexico | 5–10 business days | $14.95 |
| Europe & UK | 6–12 business days | $19.95 |
| Australia & New Zealand | 7–14 business days | $24.95 |
| Rest of world | 8–18 business days | $24.95 |
International orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are the responsibility of the recipient unless stated otherwise at checkout.
3. Order processing
Orders placed before 1 pm Pacific Time, Monday to Friday, are packed and dispatched the same day. Orders placed after this time, at weekends or on public holidays are dispatched on the next business day. During big sales and holiday seasons, please allow an extra day.
4. Tracking your order
As soon as your order leaves our warehouse you will receive an email with a tracking number and link. If you have not received it within 2 business days, please check your spam folder or contact us.
5. Surfboard deliveries
Surfboards are packed with foam rail savers, nose and tail protectors and cardboard sleeves. Please inspect the packaging with the driver if possible and take photos of any visible damage before signing. If a board arrives damaged, contact us within 48 hours with photos — we will arrange a replacement or repair.
6. Address and delivery issues
Please double-check your delivery address at checkout. If you notice a mistake, contact us immediately; we can update the address if the parcel has not yet been dispatched. If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange re-delivery (additional shipping charges may apply).
7. Packaging and sustainability
We pack orders in recycled and recyclable cardboard, use paper tape and paper void-fill instead of plastic wherever possible, and reuse clean packaging from our suppliers. Wetsuits are shipped folded in a reusable cotton bag. Surfboards use recyclable cardboard sleeves and foam rail guards, which we encourage you to keep for your next surf trip.
8. Split shipments and pre-orders
If some items in your order are temporarily unavailable, we may ship the available items first at no extra cost and send the rest as soon as they arrive. You will receive a separate tracking number for each parcel. Pre-order items show an expected dispatch date on the product page; orders containing pre-order items are dispatched when all items are available unless you ask us to split them.
9. PO boxes, APO/FPO and forwarding services
Standard parcels can be delivered to PO boxes and APO/FPO addresses via USPS. Surfboards cannot be shipped to PO boxes. If you use a parcel forwarding service, please note that our responsibility ends when the parcel is delivered to the forwarding address, and returns must be sent from within the country of the original delivery address.
10. Lost or delayed parcels
If your tracking has not updated for 5 business days (US) or 10 business days (international), please contact us. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund. Parcels marked as delivered but not received must be reported within 7 days; please check with neighbours and your building's reception first.
11. Holidays and peak seasons
During national holidays, Black Friday and the December holiday season, carriers handle very high volumes and delivery times may be longer than usual. We publish last recommended order dates for holiday delivery on our homepage banner every year.