Last updated: September 1, 2026

At a glance

  • 30 days to return unused items from the date of delivery.
  • Free size exchange on wetsuits and gloves (one exchange per order within the US).
  • Refunds to your original payment method within 5 business days of receiving your return.
  • Faulty items? We cover return shipping and fix it fast.

1. Return conditions

To be eligible for a return, items must be:

  • Unused and in the same condition you received them. Wetsuits may be tried on indoors over swimwear but must not have been worn in the water.
  • In their original packaging with all tags and labels attached.
  • Surfboards must be un-waxed, free from dings or pressure marks and returned in the original protective packaging.
  • Accompanied by your order number.

For hygiene reasons, opened surf wax and swimwear bottoms with the hygiene strip removed cannot be returned unless faulty.

2. How to return an item

  1. Email [email protected] or use our contact form with your order number, the item(s) you want to return and whether you want a refund or an exchange.
  2. We will send you a Return Authorisation number and instructions within one business day.
  3. Pack the items securely in their original packaging and write the Return Authorisation number on the outside.
  4. Send the parcel with a tracked service and keep your proof of postage.

Surfboards: please contact us before sending a board back. We will arrange a specialist courier and quote the cost in advance.

3. Exchanges

Wrong size? No problem. For wetsuits and gloves we offer one free size exchange per order within the contiguous United States: we send a prepaid label and ship the new size as soon as your return is scanned by the carrier. For other items or international orders, return the original item for a refund and place a new order — that is usually the fastest way to get what you need.

4. Refunds

Once your return arrives, we inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take a further 3–10 business days for the refund to appear on your statement.

Original shipping charges are refunded only if the item is faulty or we sent the wrong item. Return shipping costs are the customer's responsibility unless the item is faulty, incorrect or eligible for our free exchange.

5. Faulty, damaged or incorrect items

We check every order before it leaves our warehouse, but if something is wrong, please contact us within 7 days of delivery with photos of the issue. We will offer a replacement, repair or full refund including shipping costs. Manufacturing defects that appear later are covered by your statutory rights and the manufacturer's warranty; we will help you with the claim.

6. EU & UK consumers

If you live in the EU or UK, you have a statutory right to cancel your order within 14 days of receiving the goods without giving a reason. To exercise this right, send us a clear statement by email. Our 30-day policy extends this right; it does not reduce it.

7. Sale items and gifts

Sale items can be returned under the same conditions as full-price items. Gifts can be exchanged, or refunded as store credit to the recipient, if the gift giver's order number is provided.

8. Non-returnable items

  • Opened or used surf wax and board-care products
  • Wetsuits, gloves or boots that have been worn in the water, washed or altered
  • Surfboards that have been waxed, ridden, dinged or had fins installed with visible marks
  • Items without original tags or packaging
  • Gift cards

This does not affect your rights if the item is faulty or not as described.

9. Items returned used or damaged

If a returned item shows signs of use, damage or missing parts that were not present when it was delivered, we may refuse the return or deduct an amount that reflects the reduced value. We will always contact you with photos before making any deduction, and you may choose to have the item sent back to you at your cost instead.

10. Store credit

If you prefer, we can issue your refund as store credit instead of returning it to your payment method. Store credit is added instantly once the return is approved, and never expires.

11. Questions about a return

Email [email protected] or call +1 (949) 555-0142 (Mon–Fri, 9:00–17:00 PT) and include your order number. We are always happy to help you find the right size before you send anything back.