Payment Method

1. Accepted payment methods

• Credit and debit cards: Visa, Mastercard, American Express, Discover.
• PayPal — pay with your PayPal balance, bank account or card.
• Apple Pay and Google Pay on supported devices and browsers.
• Bank transfer for orders over $500 (contact us for details).

All prices are charged in US dollars (USD). If your card is issued in another currency, your bank will convert the amount and may charge a foreign-transaction fee.

2. Secure payments

Your security matters. Our checkout uses encrypted HTTPS connections, and card payments are handled by PCI-DSS Level 1 certified payment processors. Your full card number and security code are never stored on our servers. Many cards also use 3-D Secure (for example Visa Secure or Mastercard Identity Check), which may ask you to confirm the payment in your banking app.

3. When will I be charged?

Your payment method is charged when you place your order. If an item turns out to be unavailable, we will contact you and refund the amount for that item in full within 5 business days.

4. Payment declined?

• Check that the card number, expiry date and security code are correct.
• Make sure the billing address matches the address registered with your bank.
• Confirm that your card is enabled for online and international payments.
• Try a different payment method or contact your bank.

Still stuck? Contact us and we will help you complete your order.

5. Coupons and gift cards

Enter your coupon code in the cart before checkout. One coupon can be used per order unless stated otherwise. Coupons cannot be exchanged for cash and cannot be applied to orders that have already been placed.

6. Invoices and taxes

An invoice is sent by email when your order is dispatched. Sales tax is calculated according to your delivery address where applicable.

7. Fraud prevention

To protect our customers, some orders are reviewed by our fraud-prevention system before dispatch. In rare cases we may ask you to verify your identity or billing address. If we cannot verify an order within 3 business days, we will cancel it and refund any payment in full. We will never ask you for your full card number, PIN or online banking password by email or phone.

8. Refunds to your payment method

Refunds are always made to the payment method used for the original purchase. Card refunds usually appear within 3–10 business days, PayPal refunds within 1–3 business days, depending on your provider. If the card you paid with has expired or been cancelled, your bank will normally redirect the refund to your new card; contact us if you have any problems.

9. PayPal Buyer Protection

When you pay with PayPal, your purchase may also be covered by PayPal Buyer Protection in accordance with PayPal's terms. We always encourage you to contact us first — most issues can be resolved quickly and directly.

10. Disputed payments

If you do not recognise a charge from equipsurfsale.com on your statement, please contact us before raising a dispute with your bank. We will check the order details with you straight away. Our charges appear on statements as "EQUIPSURFSALE".